Frequently Asked Questions

Do you offer products from retailers other than Amazon?

At this time, no. 

Most of our users are leaving for their destination in less than a week. For most users, Amazon offers the most affordable means of receiving packages in a short period of time.

In the future we may start offering products from other retailers with a pick-up nearby option if enough users request it. At this point, most of our users prefer the convenience of having their purchases delivered to their home in the shortest period of time at the most affordable shipping price. This is why we currently only offer “click-throughs” to Amazon and its retailers.

What do you mean by click-through?

Click-through simply means you are clicking through our display advertisement straight to Amazon when you tap on a product advertisement. We do not sell any of the products advertised. We do make a small sales commission when our users make a purchase after tapping on our product advertisements. 

Is an Amazon Prime membership required to use this app?

No.

A Prime membership is not required but is highly recommended for users making purchases from our offerings.

Can you help if there is a problem with my Amazon order?

No.

Unfortunately, because we do not sell the products we advertise ourselves, we have no ability to help with any problems.

By far, the biggest problem our users encounter is missed delivery. If you make a purchase on Amazon around the Christmas holiday or on a Prime Day, or if your Amazon deliveries are frequently delayed, we suggest having your purchase shipped to an Amazon Locker close to your destination if available or to the address where you will be residing during your trip if allowed.

What data do you collect?

Our weather chatbot saves the session number and temperature type to prevent the user from needing to repeat the onboarding process.

Additionally, the packing checklist will save items left checked between app sessions.

At this time, we do not offer a login option or ask for personal identifying information and therefore do not keep a record of any personal identifying information.

Does your chatbot provide weather forecasts?

No.

Our chatbot provides weather alerts. Weather forecasts generally provide detailed information such as the expected temperature or the chance of rain by percentage.

Our chatbot, by comparison, provides an alert when a certain temperature point is met or when rain  is expected. It does not provide a temperature number or a rain percentage chance like traditional weather forecast apps.

We are planning a premium app version that will provide typical weather forecast details.

What type of weather alerts does your chatbot provide?

Our chatbot provides alerts when the expected temperature is considered too high or too low to be comfortable, when the expected dew point is considered too high to be comfortable, when there is a chance of rain, when there is a chance of snow, and when the UV index is expected  to be 2 or above.

See our blog post, How Packly Works, for more detailed information.

Troubleshooting

The advertisement doesn't show a price

If an advertisement in a product carousel does not show a price, the product is out of stock according to our API. You may tap the advertisement to verify if you wish. We are not paid for clicks, only for purchases.

The advertisement doesn't show a Prime badge

If an advertisement in a product carousel does not show a Prime badge, the product is no longer available with Prime shipping as an option according to our API. You may tap the advertisement to verify if you wish. We are not paid for clicks, only for purchases.

I don't see any weather alerts

This happens for one of two reasons.

If the temperature is not expected to be too high or too low to be comfortable, and the dew point is not expected to be too high to be comfortable, and there is no chance of rain or snow, and the UV index is expected  to be below 2 on every single day during your trip, you will not receive alerts. This scenario happens occasionally on short trips. 

The most common cause of this issue is due to the dates being entered backwards. Scroll up to the chat bubble below the calendars. If it lists your departure date from your destination before the arrival date, this is the reason.