Frequently Asked Questions

Do you offer products from retailers other than Amazon?

At this time, no. 

Most of our users are leaving for their destination in less than a week. For most users, Amazon offers the most affordable means of receiving packages in a short period of time.

In the future we may start offering products from other retailers with a pick-up nearby option if enough users request it. At this point, most of our users prefer the convenience of having their purchases delivered to their home in the shortest period of time at the most affordable shipping price. This is why we currently only offer “click-throughs” to Amazon and its retailers.

What do you mean by click-through?

Click-through simply means you are clicking through our display straight to Amazon when you tap on a product display. We do not sell any of the products displayed. We do make a small sales commission when our users make a purchase after tapping on our product displays. 

Is an Amazon Prime membership required to use this app?

No.

A Prime membership is not required but is highly recommended.

Can you help if there is a problem with my Amazon order?

No.

Unfortunately, because we do not sell the products we advertise ourselves, we have no ability to help with any problems.

By far, the biggest problem our users encounter is missed delivery. If you make a purchase on Amazon around the Christmas holiday or on a Prime Day, or if your Amazon deliveries are frequently delayed, we suggest having your purchase shipped to an Amazon Locker close to your destination if available or to the address where you will be residing during your trip if allowed.

What data do you collect?

Unregistered Users: 
Our chatbot saves the session number, and the packing checklist will save items left checked between app sessions.

Registered Users:
We save all information provided during registration, except for the password.

You can change your name, email address, and password by tapping on the Account tab in the app menu. You can change any options selected during  registration by tapping on the Settings tab in the chatbot menu. You can delete all information you have provided us by selecting Delete Account from the Account tab in the app menu.

How do you use the data you collect?

We share non-personal identifying information with advertisers only within the application to provide more relevant content.

Only if you select the third-party option during registration will outside parties receive your email and name.

You may remove yourself from or add yourself to either our company mailing list or our third-party mailing list by tapping on the Settings tab in the chatbot menu.

Does your chatbot provide weather forecasts?

No.

Our chatbot provides weather alerts. Weather forecasts generally provide detailed information such as the expected temperature or the chance of rain by percentage.

Our chatbot, by comparison, provides an alert when a certain temperature point is met or when rain  is expected. It does not provide a temperature number or a rain percentage chance like traditional weather forecast apps.

We are planning a premium app version that will provide typical weather forecast details.

What type of weather alerts does your chatbot provide?

Our chatbot provides alerts when the expected temperature is considered too high or too low to be comfortable, when the expected dew point is considered too high to be comfortable, when there is a chance of rain, when there is a chance of snow, and when the UV index is expected  to be 2 or above.

See our blog post, How Packly Works, for more detailed information.

Troubleshooting

I received the message, "The email you entered is incorrect" when trying to register.

If you have already registered the email address entered, this message will appear. Close the registration form, then select “Forgot your password” from the login menu to reset your password.

The advertisement doesn't show a price

If an advertisement in a product carousel does not show a price, the product is out of stock according to our API. You may tap the advertisement to verify if you wish. We are not paid for clicks, only for purchases.

The advertisement doesn't show a Prime badge

If an advertisement in a product carousel does not show a Prime badge, the product is no longer available with Prime shipping as an option according to our API. You may tap the advertisement to verify if you wish. We are not paid for clicks, only for purchases.

I don't see any weather alerts

This happens for one of two reasons.

If the temperature is not expected to be too high or too low to be comfortable, and the dew point is not expected to be too high to be comfortable, and there is no chance of rain or snow, and the UV index is expected  to be below 2 on every single day during your trip, you will not receive alerts. This scenario happens occasionally on short trips. 

The most common cause of this issue is due to the dates being entered backwards. Scroll up to the chat bubble below the calendars. If it lists your departure date from your destination before the arrival date, this is the reason.